Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-07-25T08:44:33+00:00

    Hi Bryan, what the procedure to exchnage my surface pro 4 because it getting worse each time.

    currently im  staying in Indonesia and i purchase my surface pro device in Malaysia.

    can you let me know how it works?

    thanks

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  2. Anonymous
    2018-07-24T13:00:06+00:00

    Hi All,

    Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

     https://forum.flickergate.com

    UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

    I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

    1. A video being played in browser 
    2. If I keep the touch screen busy by either taping it or keeping a finger on it
    3. If I use the touchpad
    4. If keyboard is used for typing

    This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

    My previous support ticket numbers are:

     ***deleted personally identifiable information***

    ***deleted personally identifiable information***

    Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

    Kind Regards,

    Abbas

    ***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

    Legal proceedings against MS...is what unsistified customers have to do

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  3. Anonymous
    2018-07-24T12:49:52+00:00

    Oh I know thanks. Been working with Microsoft and their  products for 20 years now.

    Regards

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  4. Anonymous
    2018-07-24T11:39:04+00:00

    Dear Gavin

    You just talking to a template call Bryan. MS set up this reply just to irritate the user. If they are sincere they would have send us individual email & arrange the proper channel of exchange & corrective action. 

    I am sick of all these. So, I decide to spread this SP4 problem wide & far so that there will not be the next poor soul like us that dump our money into the sea. 

    I have successfully prevent my associate to confirm buying 10+ set of SP for their sales team. Do so then will teach MS a good lesson of providing a poorly design product with a loosy after sales customer service.

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