Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-06-20T17:37:36+00:00

    My Surface 3 is flickering as well... Can anything be done for it?

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  2. Anonymous
    2018-06-20T17:36:20+00:00

    Good for the Surface Pro 4 user. My Surface 3 is flickering as well, and it is getting worse... 

    What ca be done?

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  3. Anonymous
    2018-06-18T08:47:35+00:00

    I sent my old device back to Microsoft under the replacement programme and and a refurb'ed device within a few days.  But the new device is COMPLETELY UNUSABLE.  Just keeps locking up - and all I've installed is Windows Updates :@  Now i'm sure they will ask me to do a factory reset, then I'll apply all windows updates and it will start locking up again (within 1 min of boot up).  Not even had a chance to see if the flickering issue is solved.  Unfit for purpose.  Piece of S...

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  4. Anonymous
    2018-06-16T22:59:10+00:00

    Hey, so I am by no means a computer expert but i am having this same issue. However,  noticed something that I found interesting that has happened a few times and maybe some of you computer people might be able to figure out if it helps. You see a few times now my task bar has refused to hide when I am not using it. So i did the whole thing where you right click on the task bar and select task manager and then find windows explorer and rich click restart. Now before I do this my computer screen isn't shaking at all but the moment i hit restart my screen starts shaking if i have been on the computer for a while. I have no idea how to reset it so that the screen wont shake but if this fixes it I would so much rather have my task bar locked on my screen rather than my entire screen shaking. Hopefully someone can use this information to figure out some kind of solution.

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