Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-06-02T09:16:44+00:00

    the page I gave you has THIS link

    https://support.microsoft.com/en-us/help/4051701 which is phone number info so

    that you can talk to a real person that will provide all this information.

    please re-read the information on

    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker

    "Creating the best products and experiences for our customers is our top

    priority. We have heard your feedback and after careful examination, have

    determined that a small percentage of Surface Pro 4 devices are exhibiting a

    flickering or scrambled screen that cannot be addressed with a firmware or

    driver update. To support customers affected by this issue, we will replace

    eligible Surface Pro 4 devices for up to three years from the date of purchase,

    free of charge.

    Replacement Process

    First, ensure that you have taken all the latest Surface and Windows Updates.

    Surface and Windows updates are designed to keep your device running in an

    optimal state. If the flickering or scrambling persists on the screen with all

    current updates installed, please contact Microsoft support

    https://support.microsoft.com/en-us/help/4051701. Once an agent has determined

    that your device is eligible for replacement, you will need to prepare your

    Surface for service. We will ship you a replacement device as soon as you return

    your existing device. Typically, it will take 5-8 business days for you to

    receive an exchange device from the date that you ship your current device back

    to us."

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-06-02T09:14:16+00:00

    I don't understand your concern. The first link on the page I sent you to has

    information on phone numbers, but here is that link that you could not find.

    https://support.microsoft.com/en-us/help/4051701

    >but it still does not put me in contact with a real person from Microsoft so that I can get details about a replacement. Do you have any more information about that?

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  3. Anonymous
    2018-06-02T07:13:57+00:00

    Thank you for this website, but it still does not put me in contact with a real person from Microsoft so that I can get details about a replacement. Do you have any more information about that?

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  4. Anonymous
    2018-06-02T07:11:15+00:00

    But where will you send it when you send it to Microsoft? That's the problem - we can't just put it in the mail to a Seattle address. I can't get in contact with a real person there.

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