Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2017-04-22T09:36:46+00:00

    I have the same issue. Seems heat related. Tried everything!

    Has Microsoft provided a fix yet?

    NO

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  2. Anonymous
    2017-04-22T09:16:51+00:00

    I am in Ukraine, I use an interpreter, so I apologize for the inaccuracy of the translation.

    1. I tried all of the above in the community.
    2. I put a new update, I used the SoftwarRepairTool

    3 / I invited the programmer

    1. But this marriage / flaw / problem appeared even on the initial screen before installing Windows.
    2. The problem is minimized only in cases: Cursor movement on the screen, touching, any movement of images on the screen, and when Surface is switched on more than 5-7 hours
    3. I purchased the device in the official Microsoft store(USA), I already returned it once under the warranty, having spent $ 350 for shipping, the warranty is still in effect, but there are no guarantees from Microsoft.

    https://www.youtube.com/watch?v=S19Aicz-txI&feature=youtu.be

    Best regard, Igor

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  3. Anonymous
    2017-04-22T00:28:38+00:00

    Hi,

    For us to assist you, can you confirm the following information:

    • Have you tried to check for and install the update?
    • What troubleshooting steps have you tried so far to resolve the issue?
    • When and where did you purchase your Surface Pro 4?

    Regards.

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  4. Anonymous
    2017-04-21T20:56:02+00:00

    Groan... Thanks Sheco. I have sent tweets asking for help to @surface and @surfacesupport but no response yet.

    Seems almost bizarre that Microsoft is not dealing with this issue.

    {Perhaps they've decided to junk the Surface brand?)

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