Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  2. Anonymous
    2018-05-14T16:24:38+00:00

    This morning I spoke with MS Malaysia Support Line, they are aware of the replacement program. After I gave them my latest support ticket ID, they confirmed that my 2 years SP4 was eligible for this program, they will process my case within 1-2 days.

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  3. Anonymous
    2018-05-14T10:03:42+00:00

    Yep, I'm in the UK. Called Microsoft this morning and they are replacing my 2 year old Surface Pro 4 :) UPS will pick it up this week. Had hoped support would have picked up on this earlier as my screen has been unusable for more than 6 months but at least we are getting something done now. Will post once replacement arrives.

    Fair play Microsoft.

    Kind regards

    Gavin

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  4. Anonymous
    2018-05-14T08:00:53+00:00

    Got in touch with the support yesterday in Italy. The guy was aware of the replacement program and helped me out.

    I just have to send my SP4 today and (hopefully) it will be replaced with a refurbished one in 5-8 working days. Microsoft is deadly late on this but my device is utterly useless now so... let's hope for the best.

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