Surface Pro 4, Screen Flickering, Shaking

Too little too late. A delay this long to address a problem this wide is not acceptable. I've moved on from surface and persuaded at least 4 of my friends to steer clear as well. Learn from this lesson Microsoft.

*sigh* Many of us have done all this. It's not software related! It's time to recall these faulty devices and offer a product replacement. Your brand has suffered damage as a result of all of this.

Consumer Reports Withdraws Microsoft Surface Recommendation

"In a survey of 90,000 tablet/PC owners, Consumer Reports found that around a quarter of Surface owners reported breakage problems with their devices within two years. That’s significantly higher than the number reported for Apple, Samsung and Acer at 10-, 16- and 18-percent. Though Toshiba and Dell followed close behind at 24- and 22, percent, respectively.

That means that Microsoft’s not alone at the top of the list, but the idea of a quarter of customers reporting significant problems with a product within the first two years is troubling — particularly in the case of a tablet or PC. The investment involved in purchasing such a product comes with the expectation that it’s going to last longer than a smartphone contract or a term in the House of Representatives.

In fact, it’s high enough that CR has pulled its stamp of approval from two Surface Laptop

and two Microsoft Surface Book SKUs. The publication does this from time to time, and it rarely bodes well for the company in question. Often times it’s followed by a public reaction mirroring the five stages of grief. In Microsoft’s case, we appear to be in “denial.”"

https://techcrunch.com/2017/08/10/consumer-reports-pulls-microsoft-surface-recommendation-citing-high-breakage-rates/

Consumer Reports: Don't Buy Microsoft Surface

By Andrew E. Freedman| August 10, 2017 11:00 am

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Consumer Reports has pulled its recommendation of Microsoft's Surface line of laptops and 2-in-1s, following a survey of its users suggesting that the machines aren't reliable enough. Specifically, the "predicted reliability" is worse than other brands, the magazine says.

Following the subscriber survey of over 90,000 readers, Consumer Reports estimated that 25 percent of devices would have issues by the second year of ownership. The issues included freezing, unexpected shut downs and unresponsive touch screens, but the non-profit didn't list how many of each complaint it got.

https://www.laptopmag.com/articles/consumer-reports-microsoft-surface-recommendation

Etc, etc, etc. A huge amount of negative press. Surely the second richest man in the world, Bill Gates, can sacrifice a few million to fix this problem? A couple of million is small change when you're a billionaire!

Hi agarcia315,

We suggest that you boot your device in to the UEFI screen. Click on this link to know how to access the UEFI. Once there, observe for about 5 minutes if your screen will flicker. 

If it the screen does not flicker in the UEFI, you can try the suggestions here to isolate which software causes the problem. After the UEFI screens shows up, see if screens flickers.

If it does, we recommend that you contact our Microsoft Support for further assistance. If there's a Microsoft Store in your areas, you can also bring your device in to have it assessed.

Feel free to post back if you have any other concerns.

Good afternoon,

I am a client and user of surface pro.

When I had an SF3 bought directly from the MS store, it was replaced 3 times and 4 gave me back the money I had spent buying it and the respective accessories (keyboard and docking)

Look!

1ST REPLACEMENT SURFACE PRO 3 --- APRIL 2016

On 04/11/2016:

Service Request Number:

1328644713

Serial number:

048930442353

----- 2ND REPLACEMENT SURFACE PRO 3 --- APRIL 2016

Service Request Number:

1354178155

Serial number:

048930442353

----- 3RD REPLACEMENT SURFACE PRO 3 --- SEPT 2016

In 09/29/2016

Service Request Number:

1356768545

Serial number:

013141451553

I fell into the blunder of believing that this time I was going to buy a "machine" and I bought a SF 4 that in April 2017 (just over a year ago).

SN 556557754853 ...

The problems with this SF4 that emanate from a flickering and after 1 houra it stays almost completely black.

This  prevent me from working  except with a sheet of cardboard to cover the screen because the light is uncomfortable.

I am forced to use two monitors connected to a docking station.

I see that this "crap" is not solved.

When SF 3 I had the patience to reinstall 4 times all the software that I use of computational calculation licensed.

I'm full of it. My work has been highly impaired because I develop it with these applications.

I know if you go to the FNAC store they will tell me that the SF will be all formatted for repair!

they probably send me another one with the same problem!

I want the money! I want to be reimbursed for all the damage I will have in having to uninstall and reinstall software licenses on another PC.

THANK YOU!