Surface Pro 4, Screen Flickering, Shaking

Anonymous

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser
If I keep the touch screen busy by either taping it or keeping a finger on it
If I use the touchpad
If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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2,779 additional answers

Anonymous

2018-04-04T15:52:31+00:00

Easiest way to check if it is a software config issue is to wait until the Surface starts to flicker and then reboot into UEFI mode (which is essential bios before windows drivers load at all) and see if you still have the flicker:

To load the UEFI firmware settings menu: Shut down your Surface. Press and hold the volume-up button on your Surface and at the same time, press and release the power button. When you see the Surface logo, release the volume-up button. The UEFI menu will display within a few seconds.

While I'm on the bandwagon I'd like to pipe in and agree that Microsoft support is shockingly bad, possibly the worst I've experienced and I've been a Sys Admin for 20 years. Never been hung up on 10 times in a row before while trying to get through to the Surface support team :(

Best

Gavin
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Anonymous

2018-04-04T15:46:20+00:00

just checked, mine was already disabled long before the issue started.
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Anonymous

2018-04-04T15:28:01+00:00

I'll try disabling both Hyper V and Auto Brightness.
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Anonymous

2018-04-04T15:16:16+00:00

I removed my incipio featherlight case and it's working so far(for now).

Hope other users can try out our suggestions when MS doesn't give a **** to us.
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