Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-02-02T07:31:13+00:00

    如果換了屏幕還是會閃呢?

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  2. Anonymous
    2018-02-02T07:28:46+00:00

    没办法通过软件升级解决，只有送去售后中心进行硬件维修，我的是直接更换了屏幕。

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  3. Anonymous
    2018-02-02T07:04:27+00:00

    I have been experiencing the problem for over a year now. I tried to contact MS for support on this six months ago but they told me i was out of warranty in spite of the extended warranty i had paid for at the MS store in Portland. I thought it might have been because i have been living in Thailand. So i visited the Store in November with my reciept and bank statement and they still said they had no record and wouldn’t even look at it.

    i had been thinking of upgrading to a Surface Book II with the GPU but not anymore. I would expect more from a major company like MS, this is like a sleazy car dealorship.

    When the flickering first started it took several hours, now it is down to less than an hour. I usually run my computer 24 hours a day except when i am moving it. Rediculous. When it works its beautiful, not now.

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  4. Anonymous
    2018-02-02T05:30:10+00:00

    1 year and 5 months using my Surface Pro 4 with no problems until a heavy Windows update (I think it's the Fall update) installed and then the screen flickering and shaking started to occur when CPU is on medium/high usage, like playing a video in browser or Steam games. For me, I think this is software issue caused by update and also could be hardware heating issue.

    My warranty is expired and Microsoft is not willing to recall this product. ($CAD2300 for what?)

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