Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-01-26T15:18:20+00:00

    My replacement unit has just arrived.

    Shocking how bad it is packaged - just a box, surface and it's secured by a thin piece of plastic.

    Box was pretty beaten and squashed but it does look intact.

    I'll test in a few hours

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  2. Anonymous
    2018-01-26T15:08:15+00:00

    This does not sound well at all. For me I can still have it (the flickering) cancel out by having the screen change state. 

    I hope it does not get worse, as you describe it, because then the unit would be nothing more than dead weight.

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  3. Anonymous
    2018-01-26T11:46:45+00:00

    That's a great idea. It might even be more effective to tweet some technology journalists directly in the hope that one of them might pick up the story. This issue doesn't seem to have generated much media interest despite the scale of the problem.

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  4. Anonymous
    2018-01-26T11:31:30+00:00

    Can I suggest we try and involve the likes of TheRegister.co.uk

    It's obvious Microsoft aren't interested in this forum thread given the number of pages/replies without an official acknowledgement from Microsoft.

    The more we get the #FlickerGate trending the more this will get picked up - here's hoping. 

    I've already tweeted TheRegister - if we can start getting this picked up by these hopefully will gain traction. 

    Thanks

    Note - The program someone created does not work I'm afraid.

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