My Surface pro 4, bought at Fnac in Bilbao (Spain) in January 2016, has been working well until August 2017. Since then, the screen flickers after 2 or 3 hours of work when it is still,
and can not be used with texts or graphics, or with any program that requires reading on the screen. The flicker of the screen stops when moving the cursor and starts after 3 or 4 seconds of being a fixed screen. This makes the Surface not workable.
Between 9/2017 and 01/2018, under warranty, we have sent to repair the Surface 3 times and it has not been fixed. Now it is again delivered at Fnac waiting for what Microsoft's
technical service says.
How many times is necessary to do it? The loss of time and the inability to use this device to work is unacceptable.
Added to these facts, is the incompetence of Fnac and Microsoft that do not offer fix, or replacement or refund of money due to a product fail. It is a scam that this expensive
high-end
product has been put on sale without quality controls or, if these are isolated cases, the Surface is not replaced
to the affected users.
I hope it will be offered to all of us who are suffering from the neglect and unacceptable treatment of Microsoft a solution as soon as possible.
Meanwhile I recommend, after this bad experience, not to buy a Surface laptop until these cases of failure are solved satisfactorily. And also from my experience, if there are post-sale
problems, the Fnac Bilbao service does not take care of the ni product offered to the client, devoting itself to diverting its responsibility.