Surface Pro 4, Screen Flickering, Shaking

thank you so much. Unfortunately I did not purchase a warrantee, as a struggling student mother and widower every penny counts.  I would like to pursue this before it completely brakes. do you have any suggestions as ware to start this pursuit? either with Microsoft or a part number? or as you mentioned parts, the actual name of the part that had been replaced? 

I agree if the same part breaks on many PC's there should be a recall or a fix with or without purchasing a service plan. I purchased the i7 Surface pro 4, after having invested 3000.00 in a Sony Vaio with all the Gadgets that lasted well over 10 years. It is actually still going strong except that it is running Microsoft XP. and not supported any longer. I looked into a sony again but sony at the time was not manufacturing laptops that I could find. Figuring that Microsoft has most of the soft ware market I couldn't go wrong by investing in the next ten years. when I ordered and paid for it I was then informed there was a back order and would have to wait 2 months to get the actual PC.  believing in what I stated above I choose to wait and struggle with the old pc until its arrival. Apparently in the rush to fill orders there was no proving the machine would go the distance. perhaps I put to much into Microsoft.  is there any group as a hole working on this problem?  I have searched and found only your post that mentioned your problems with your surface pro 4. 

Cathy

That's a dissatisfying response.  It seems the rep forgot the final observation that "it seems all return to this forum when their resolutions prove temporary."

My Surface Pro4  had a badly vibrating/shaking screen on everything. AS it got worse, I called M/S and went through a series of checks for electrical interference, bad drivers and eventually reloaded the entire machine, a pain. All of this made no difference. Fortunately, I had purchased a Square Trade warranty from Staples when I bought the machine, about 15 months ago. Square Trade was a pleasure to work with , just an hour of calls and hassle at first. THey then shipped it to a repair center  near Chicago and three days later had affected the repair. it is fine. The shop replaced the main HW driving the screen. 

If you do not have a warranty, I believe your only recourse will be go to a Microsoft store and plead your case. I may be wrong, but it seems based upon my searching that this is not a rare problem on this expensive device and  M/S is not fully accepting responsibility as one would hope they would do. I bought the Surafce due to the beautiful high resolution screen other wise I would have bought another Lenovo. I have owned 6 of them with wonderful reliability. So, this episode is a dissapointment.  Square Trade acknowledged that they had repaired  quite a number of Surface machines for this exact problem, but said no more. 

I wish you luck.

larryWALC

EVERYONE, THIS IS A HARDWARE FAULT! 100% HARDWARE!

NO FIRMWARE, SOFTWARE UPDATES OR WINDOWS RE-INSTALLATIONS WILL RESOLVE THIS ISSUE!

THE ONLY WAY TO RESOLVE IT IS TO HAVE YOUR FAULTY DEVICE REPLACED WITH A BRAND NEW UNIT!