Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2017-11-04T22:16:29+00:00

    Read your warranty terms, We cannot do a class action law suit. We can only do individual arbitration.

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  2. Anonymous
    2017-11-04T22:00:41+00:00

    It actually gets worse than microsoft. I found out I have an extended warranty through Best Buy so I was able to have the device replaced.  That said, where Geek Squad typically works to address an "unknown" issue they immedietly told me that they would be shipping me a refurbished tablet. It is going to be another Surface Pro 4. I asked what happens if the same issue occurs, their response was that if it is not within thirty days or within the same time frame of my existing warranty (whichever is greater), then it would be my responsibility. They confirmed even if it had the same defect. They're just kicking the ball until it becomes the customer's responsibility. It would be one thing if this was their practice for all devices but it appears to be specifically for the surface pro 4. Which means Best Buy leveraged their relationship with Microsoft to benefit only them, not their customer. Easy case for anybody looking to take either to small claims. I am looking forward to seeing who refurbished the device I am receiving to further validate that both entities are working on behalf to screw the little guy.

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  3. Anonymous
    2017-11-04T21:29:19+00:00

    I am having the same issue after the Fall Creators update. Any word on a class action lawsuit due to the lack of acknowledgment from MS?

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  4. Anonymous
    2017-11-04T16:14:20+00:00

    hello, I've submitted, but there doesn't seem to be an option to upload a photo or video.. thanks for setting this up!!

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