Surface Pro 4, Screen Flickering, Shaking

Anonymous

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser
If I keep the touch screen busy by either taping it or keeping a finger on it
If I use the touchpad
If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

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Anonymous

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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2,779 additional answers

Anonymous

2017-11-03T16:15:31+00:00

I've tweeted to both Nadella & Panos on twitter, zero acknowledgement.

There was another poster in the thread who got a response from Panos I think, but that was where things ended.
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Anonymous

2017-11-03T16:10:25+00:00

You know what, everyone here should write to the CEO of Microsoft on this issue and get the company's attention. This isn't a small little problem.

Satya Nadella's email is satyan AT microsoft DOT com I believe.
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Anonymous

2017-11-03T11:32:31+00:00

Its a Surface Pro 4 but bought in June 2017 so old stock.

I stand corrected about the fan, but have never heard it in mine.

Anyway, it doesn't get that hot but normal operating temp was enough to aggravate the display issue.

As mentioned earlier, the display issue is now gone after the recent updates.

I'll report back if it plays up again.
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Anonymous

2017-11-03T11:01:45+00:00

Just check your processor type, if it says Skylake, then it‘s the old SP4, if it says Kabylake it is the new SP2017.
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