Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2017-10-09T17:20:27+00:00

    Are you still under warranty? Because i have had mine for about 19 months now, and am no longer covered.

    Yes I'm.

    But as I could read they replace them for a "new"  device  but the problem persists.

    TY

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  2. Anonymous
    2017-10-09T14:38:42+00:00

    Are you still under warranty? Because i have had mine for about 19 months now, and am no longer covered.

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  3. Anonymous
    2017-10-09T14:31:13+00:00

    Their behaviour outraged all civilized standards

    Transcription from a mail...

    "Hi R..

    This is M...

    I understand your situation and also your point of view, and I can assure you that if you change your mind and decide to create a replacement order for your device, you will receive a like for like Surface device.

    If you wish to request a refund for the device, you will have to contact the place of purchase. If you've purchased the device directly from Microsoft, in this situation, you will have to contact Microsoft Store.

    If you need further help, I can personally do that if you will reply to this e-mail (please allow me at least 24 hours). Once you do that I will receive your e-mail in my personal Inbox and I will get back to you.

    Thank you very much for your patience and cooperation!

    Kind regards,

    M...

    Microsoft Devices Customer Support

    Surface

    © 2017 Microsoft Corporation. All Rights Reserved"

    My flickering problem started in August.

    Now my problem is frequent obverheating shutting down.

    Thank you for making the Google form.

    But, I want to point out a trivial mistake.

    In the Google form, There is no option of "September" for inquiry "When did this issue begin for you?"

    if you can help, please fix it.

    (I think there are a lot of people who experienced this phenomenon this September for the first time.)

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  4. Anonymous
    2017-10-09T10:15:51+00:00

    Thank you for making the Google form.

    But, I want to point out a trivial mistake.

    In the Google form, There is no option of "September" for inquiry "When did this issue begin for you?"

    if you can help, please fix it.

    (I think there are a lot of people who experienced this phenomenon this September for the first time.)

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