Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2017-08-25T08:43:52+00:00

    https://answers.microsoft.com/en-us/surface/forum/surfpronew-surfdrivers/surface-pro-2017-screen-flickers-when-on-battery/e91b8214-1a6b-4517-b9a9-3464ca270a1a     If you go and watch this video of the new surface pro the screen flickers so will this problem be just a software firmware problem or a manufacturing hardware fault just like all the rest of the surface pro models that have the same issue?

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  2. Anonymous
    2017-08-24T17:12:33+00:00

    Mine have the same problem, each time when I turn on it take 10 to 15 mins to translucent then flicker

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  3. Anonymous
    2017-08-23T22:14:05+00:00

    By the way I doubt that the issue with battery and with screen flickering connected but they seem to be definitely caused by heat.

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  4. Anonymous
    2017-08-23T18:29:48+00:00

    NOBODY is doing nothing about this|

    For a few weeks  on my 4 month old Surface Pro 4 I7 the screen starts flickering a bit and then some kind of translucent print screen or a "ghost" picture of the previous "screen/window" stay on my screen and makes working a living hell.

    I'm working now using a external monitor with a docking station!

    I tried everything .

    Check to see if Task Manager flickers

    Update an incompatible app

    Update your display driverAnd no! Task managers DOES NOT FLICKERI HAVE NONE OF THE THREE "INCOMPATIBLE" APPI have updated the drivers!

    Edition

    Windows 10 Professional

    Version

    1703

    OS Build

    10.0.15063.540

    Processor

    Intel(R) Core(TM) i7-6650U CPU @ 2.20GHz

    Graphics card

    Intel(R) Iris(TM) Graphics 540

    System

    OSType64BitX64

    RAM

    8 GB

    Warranties

    Manufacturer Warranty until 04/06/2019

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