Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Hi Romcok,

I've not seen the problem now for almost 1 month after doing the following:

- run sfc /scannow (as administrator) . 

• Installed intel command centre as disabled panel refresh (on battery and plugged in)
• disabled hardware acceleration on all office apps (including teams and outlook) and browsers (edge and chrome)
• updated the latest intel drivers (Version: 27.20.100.8187 released 5th may) https://www.intel.co.uk/content/www/uk/en/support/intel-driver-support-assistant.html

Like I mentioned above - I'm not sure which of the above solved the issue but I'm reasonably confident that its fixed now.

thank you for sharing these steps. Why is this a warning in the log when clearly an error happened.

I am ready to return my machine.

To be disrupted at this level on a very regular basis and in this way (blank screen, flash back screen) is literally reducing productivity. The situation is unacceptable and for me to spend hours fixing it is also unacceptable .

MS what are you going to do and when.

I don't blame you for returning  the machine even if Intel looks like its solved the problem.  I reckon they rushed the released of the product which is disappointing as its great laptop apart from this

thanks, appreciate it. It looks like it is fixable so I will do so but it has just been a disappointing (to say the least) and annoying experience. I had been spoiled, the string of thinkpads to surfaces of continual upgrade and not missing my last computer was broken with this one. Such is life but MS / Intel do not want too many biffs like this.

I just noticed a couple firmware updates today for my SL3. Not sure what they fix exactly, but hoping this is addressed.