Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Anonymous

Hi Everyone,

Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3?

Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy.

Not had the laptop that long so not sure if updating to the latest surface firmware is the cause.

Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers.

Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Anonymous

2020-04-29T17:09:23+00:00

Hi Adam,

Thanks for the heads up. Just installed the drivers. Lets see how this goes. Fingers crossed.
Was this answer helpful?

0 comments No comments
Anonymous

2020-04-30T08:03:51+00:00

Sorry to say that I also installed it (driver version now 11/04/2020)... but this morning - 2 crashes this morning.

Extremely frustrating for a $2000 piece of kit.
Was this answer helpful?

0 comments No comments
Anonymous

2020-04-30T09:38:33+00:00

Yeah it worked on mine but not others we have so back to the ticket with Microsoft this is frustrating for sure.
Was this answer helpful?

0 comments No comments
Anonymous

2020-04-30T19:30:58+00:00

Thats disappointing. Dont be so sure that its actually worked on youra Adam. I dida hard reset a couple of week ago i thought ita aolved the iasue but after 10 days , bang it happened again.

Lets see what Microsoft say
Was this answer helpful?

0 comments No comments
Anonymous

2020-04-30T19:31:59+00:00

Ridiculous situation. Have you opened a case with Microsoft?
Was this answer helpful?

0 comments No comments