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Hi Everyone,
Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3?
Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy.
Not had the laptop that long so not sure if updating to the latest surface firmware is the cause.
Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers.
Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Kim,
Unfortunately the issue has come back after 3 weeks. Interesting it came after this update https://support.microsoft.com/en-gb/help/4549951/windows-10-update-kb4549951. I did try and uninstall it but no joy.
Microsoft needs to investigate and fix.
Hi,
I have exactly the same issue too. @Microsoft - please provide some feedback.
I purchased Dell Inspiron 5598, and I am experiencing the same problem, and the event viewer said it Intel Graphic Driver (4101) crashed. And my display will black out for a while and then became normal.
Getting the same issue here too. You're not alone. It happens infrequently and hard to catch.
It appears to happen to me often when doing Alt/Tab and jumping between a number of open applications. I've been able to reproduce fairly easily.
