Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

I have the same issue with my Dell 5320 (11th gen Intel i5, Iris Xe, 16GB RAM). I only use the laptop for work where on Teams/Zoom etc it is all OK, even in video meetings.

Where the machine consistently crashes is when it is under significant load by Zwift (a cycling app). It may happen 5 mins in to a ride, or it may be 45 mins / 1hr, but it will crash with the same message in event viewer as others have stated.

I haven't done too much yet in terms of trying to resolve it, but my steps so far:

• I updated all OEM offers drivers and UEFI BIOS.No change, still crashes.
• Removed all display drivers using DDU (display driver uninstaller) and installed the drivers via Intel's updater. No change, still crashes.

- Removed any Intel 'game' specific settings, optimisation it claims to do. Still crashes.

- Tested on/off mains power. Still crashes.

- Tested with external display (1080p/60). Still crashes.

- Removed and reinstalled Zwift. Still crashes.

On the other hand, my old Surface Pro 6 (i5, Intel 620, 8GB) runs it just fine with no stability issues.

I want to let you know that I had been talking with Intel Customer Support and apparently they are working on a fix for this problem for the Xe generation.

I have the same issue with my Dell 5320 (11th gen Intel i5, Iris Xe, 16GB RAM). I only use the laptop for work where on Teams/Zoom etc it is all OK, even in video meetings.

Where the machine consistently crashes is when it is under significant load by Zwift (a cycling app). It may happen 5 mins in to a ride, or it may be 45 mins / 1hr, but it will crash with the same message in event viewer as others have stated.

I haven't done too much yet in terms of trying to resolve it, but my steps so far:

• I updated all OEM offers drivers and UEFI BIOS.No change, still crashes.
• Removed all display drivers using DDU (display driver uninstaller) and installed the drivers via Intel's updater. No change, still crashes.

- Removed any Intel 'game' specific settings, optimisation it claims to do. Still crashes.

- Tested on/off mains power. Still crashes.

- Tested with external display (1080p/60). Still crashes.

- Removed and reinstalled Zwift. Still crashes.

On the other hand, my old Surface Pro 6 (i5, Intel 620, 8GB) runs it just fine with no stability issues.

I want to let you know that I had been talking with Intel Customer Support and apparently they are working on a fix for this problem for the Xe generation. 

Hi @Vaaal88,

Is this specifically with Zwift in mind, or more generally? Is there a post or something I can view?

In terms of the Insider line of enquiry, what makes you think that's resolved it @Pieter? Are you now running 21H1? My worry with just blindly going down that route is introducing other issues as a result of being a guinea pig for Microsoft... I already feel like that to some degree!

No, it's not related to Zwift. In my cases it crashes with specific application, mostly games (but not all of them), and surely related to the GPU - however, I can run some program with high GPU usage without problem.

I have a way to replicate it everytime (a game in particular crashes at startup) so I test on that. 

I don't think there is a post. If you contact the Intel support they'll tell you more about ETA etc.

Unfortunately this didn't work.I also tried to completely recycle the system through a window image mounted on a USB stick. Didn't work. At this point this must be an hardware issue for me.

That's unfortunate, but good to know as it saves others doing the same.

I think the issues we all have relates to Intel drivers and the maturation of the Iris GPU, or lack of.

If you look at the release notes there are just as many known issues (game specific crashes and such) as their are fixed, and those are just the "known" issues... I'd hazard a guess that this represents 20% of the overall issues end users will be finding, at best.

My 11th gen laptop was released in Jan 2021 so I hope in time they will fix the issues, until then I will have to use my old one for Zwift... 1st world problems.