Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Hi,

This is not just an issue with the Surface laptops. I have a new DELL XPS laptop running on win 10 pro with intel i7 11th gen processor with 16gb ram. I was going through the exact same issue. The screen blacks out for a moment and comes back. Also noticed the display intense apps like Netflix or games will crash the app and closes abruptly. Found the logs in event viewer and finally landed on this thread. This is some kind of display driver issue on intel laptop. Microsoft need to work with Intel to get this corrected.

Having the same error as every body else  Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

In may case it happens when I try to run games. Not intense games at all, one of them is from 2004 and I was smoothly playing it on my Surface Pro 7 i5.

On my current Pro 7 i7 it crashes. I have tried several Intel drivers but no luck..

I have the same issue with my Dell 5320 (11th gen Intel i5, Iris Xe, 16GB RAM). I only use the laptop for work where on Teams/Zoom etc it is all OK, even in video meetings.

Where the machine consistently crashes is when it is under significant load by Zwift (a cycling app). It may happen 5 mins in to a ride, or it may be 45 mins / 1hr, but it will crash with the same message in event viewer as others have stated.

I haven't done too much yet in terms of trying to resolve it, but my steps so far:

• I updated all OEM offers drivers and UEFI BIOS.No change, still crashes.
• Removed all display drivers using DDU (display driver uninstaller) and installed the drivers via Intel's updater. No change, still crashes.

- Removed any Intel 'game' specific settings, optimisation it claims to do. Still crashes.

- Tested on/off mains power. Still crashes.

- Tested with external display (1080p/60). Still crashes.

- Removed and reinstalled Zwift. Still crashes.

On the other hand, my old Surface Pro 6 (i5, Intel 620, 8GB) runs it just fine with no stability issues.

*** UPDATE ***

I did not have the issue for several weeks now since I joined the Windows Insider Programme (in Windows Updates menu). I'm so pleased - this issue has been annoying me for months (almost a year now) on my Surface Laptop 3.

I hope others can benefit from this approach with the same results.

Good luck!

*** UPDATE ***

I did not have the issue for several weeks now since I joined the Windows Insider Programme (in Windows Updates menu). I'm so pleased - this issue has been annoying me for months (almost a year now) on my Surface Laptop 3.

I hope others can benefit from this approach with the same results.

Good luck!

Thank you! I will join the Windows Insider Programme and report back
!