Yesterday, I received some firmware updates. Not sure if that is going to work out. For now I have turned on hardware acceleration in Office again, but as yesterday was a bank holiday where I live, I haven't had a chance to test this fruther.
Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."
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Anonymous
Hi Everyone,
Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3?
Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy.
Not had the laptop that long so not sure if updating to the latest surface firmware is the cause.
Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers.
Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.
Surface | Surface Laptop | Display and screen
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Anonymous
2020-06-11T09:53:07+00:00 -
Anonymous
2020-06-12T10:06:47+00:00 The firmware update, unfortunately, also didn't solve this very annoying problem. Hopefully when we get the 2004 update it will come with a driver update as well. :-(
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Anonymous
2020-06-12T10:43:50+00:00 We gave up microsoft is exchanging our units. We had a ticket open for over 4 months try this and that fed up
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Anonymous
2020-06-12T12:40:24+00:00 Adam, sorry to hear that, I am right behind you.
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Anonymous
2020-06-16T23:23:09+00:00 I'm not sure if this is the same firmware update others have received but this just popped up on my laptop.
Maybe this will resolve the issue?