Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Anonymous
2020-03-11T18:20:46+00:00

Hi Everyone,

Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3? 

Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy. 

Not had the laptop that long so not sure if updating to the latest surface firmware is the cause. 

Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers. 

Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2020-05-29T18:34:08+00:00

    Hi All,

    I purchased a Surface Laptop 3 a week ago.

    I'm having the same issues. Also tried today to install the latest windows drivers, but as others reported, it didn't help.

    Thanks

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  2. Anonymous
    2020-06-01T05:47:51+00:00

    I can confirm the issue is still happening, though I would say the frequency isn't as often with the new firmware.

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  3. Anonymous
    2020-06-03T05:12:01+00:00

    I also have the exact same issue. I tried to update intel drivers through their website, I did all Windows updates, ... nothing seems to help. The 2 second freeze-thing I could live with, but when it happens during a Teams-call, the app freezes, next the camera freezes and eventually, Teams will crash and close down. Extremely annoying in these home-office days!!

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  4. Anonymous
    2020-06-10T23:11:27+00:00

    Intel have released another new driver... lets see how this goes.

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  5. Anonymous
    2020-06-11T05:08:26+00:00

    I tried it - still temporary freezes and web cam glitches during web conferences.

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