Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

SHP_Group - This is 100% an intel problem - our company purchased some AMD version of the same product and zero problems. ALLof our intel machine exhibited the same 4101 display problem. I'm begining to wonder if this is an underlying issue with the Intel Ice lake products.

Anyway, I'm the author of the original post raising this issue way back in  March I think. I have manage to "solve" the problem but I'm not 100% sure which of my fixes did the trick:

- run sfc /scannow (as administrator) . 

• Installed intel command centre as disabled panel refresh (on battery and plugged in)
• disabled hardware acceleration on all office apps (you can do this within outlook > options) - I'm sure this is the one that counted
• updated the latest intel drivers (Version: 27.20.100.8187 released 5th may) https://www.intel.co.uk/content/www/uk/en/support/intel-driver-support-assistant.html

We havent had an occurrance in over 7 weeks since these fixes were put in place. Glad thats the case but shouldnt have need to do this (and without the help of Microsoft) who haven't been any use to be honest.

Another Surface Laptop 3 with the same problem.

I checked device manager and the following items under the firmware section had exclamation marks:

Surface Keyboard

Surface ME

Surface RETIMER

Surface System Aggregator

Surface UEFI

Installing the latest firmware from MS fixed the exclamation marks but not the display issues.

I am not sure who is to blame MS or Intel for the display driver.

Company CEO has a Pro 7 and is also complaining about display issues. He said we must find another vendor as, in our limited experience, they are not stable enough for business use. We only have 4 surface devices and 2 of them have issues. Simply unsatisfactory.

It was premature indeed. I managed to work until the early afternoon and then it popped up again. :-(

Mine's going back to the shop on Monday.

I also saw this huge set of updates after reading your reply. As of after installing the updates I haven't seen a glitch either. Let's keep our fingers crossed and not cheer too early. I'll keep on following this thread.

Just to share: My support request got escalated, I got told by the customer rep that if this hasn't been resolved by factory resetting my laptop, then I have to return and exchange it. They also told me that they only exchange for refurbished laptops (my laptop is 1,5 months old). I said this is unacceptable. She just said she's sorry that she can't help me otherwise and that she is going to close my case.

I think Microsoft really has an incredibly bad service and this, for sure, is my last surface device.

I was already going to return my laptop to the shop where I bought it, but I'm a bit busy right now, so I put off until next week. However, last night I got a whole bunch of updates:

1. Firmware
2. Monitor
3. net & bluetooth
4. Intel system driver

I was working late and this problem hasn't cropped up yet. Don't want to be prematurely happy because this issue can be a bit sporadic. Can anyone else confirm whether these updates made any difference?

Cheers!