Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Anonymous
2020-03-11T18:20:46+00:00

Hi Everyone,

Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3? 

Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy. 

Not had the laptop that long so not sure if updating to the latest surface firmware is the cause. 

Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers. 

Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2020-12-17T09:53:22+00:00

    I have same problem. I thought updating with latest windows OS may resolve - but no use. My laptop is bought just 2 weeks back. :( 

    I hate to reformat the machine specially considering it's setup newly. Also, not sure if this will help. Any help?

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  2. Anonymous
    2020-11-21T13:20:53+00:00

    Any updates on this?  I am having the same issue too.. Tried the outlook hardware acelleration, will see what happens.

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  3. Anonymous
    2020-11-18T07:15:08+00:00

    same problem here. 

    The machine had been replaced with a new one but still the same error :-( 

    Very annoying...

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  4. Anonymous
    2020-10-30T08:07:36+00:00

    Hello,

    Same problem here

    System-SKU    Surface_Book_3_1900

    Prozessor    Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)

    32 GB

    Windows 10

    Version    10.0.19042 Build 19042

    I have mine connected to a Surface Dock with one external screens. All three screens (including the laptop screen) go black with the cursor still usable for a few seconds.

    System Event Log

    Display driver igfxn stopped responding and has successfully recovered.

    Version    10.0.19042 Build 19042

    THX 4 help

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  5. Anonymous
    2020-10-30T00:55:57+00:00

    Same problem here Intel i7 16GB Surface Laptop 3.

    I have mine connected to a Surface Dock with two external screens. All three screens (including the laptop screen) go black with the cursor still usable for a few seconds. I have been noticing it since new. Currently running Windows 10 pro v2004 build 19041.572

    At the same time as the Display driver issue, also noticing Fault bucket.

    System Event Log

    Display driver igfxn stopped responding and has successfully recovered.

    Application Event Log

    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmdn64.sys_GEN11LP_DX10_BBHANG, type 0

    Event Name: LiveKernelEvent

    Response: Not available

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