Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Anonymous
2020-03-11T18:20:46+00:00

Hi Everyone,

Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3? 

Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy. 

Not had the laptop that long so not sure if updating to the latest surface firmware is the cause. 

Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers. 

Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2020-04-22T21:15:36+00:00

    Getting the same issue here too. You're not alone. It happens infrequently and hard to catch.

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  2. Anonymous
    2020-04-21T02:03:20+00:00

    I purchased Dell Inspiron 5598, and I am experiencing the same problem, and the event viewer said it Intel Graphic Driver (4101) crashed. And my display will black out for a while and then became normal.

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  3. Anonymous
    2020-04-20T13:08:07+00:00

    Hi,

    I have exactly the same issue too. @Microsoft - please provide some feedback.

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  4. Anonymous
    2020-04-20T13:02:40+00:00

    Hi Kim,

    Unfortunately the issue has come back after 3 weeks. Interesting it came after this update https://support.microsoft.com/en-gb/help/4549951/windows-10-update-kb4549951.  I did try and uninstall it but no joy. 

    Microsoft needs to investigate and fix.

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  5. Anonymous
    2020-04-13T08:26:49+00:00

    Hi everyone,

    Well I've managed to solve the issue by resetting the surface - wiped disk, restored from recovery image as per Microsoft's recommendations. Restored OS back to build 1903.

    So its either an issue with the latest build of windows 10 i.e. 1909 or the previous build on my surface was corrupt in some way. I will upgrade to 1909 in the coming weeks but for now I've been running for almost 2 weeks now and the issues hasn't returned so problem soled for me.

    Hope this helps.

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