Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Book 3. Same here,

Same error, same event:

"Display driver igfxn stopped responding and has successfully recovered."

What is the solution?

Guys - 

There's a video Display Driver Stopped Responding - YouTube

disabling hardware acceleration in troubling applications (mostly MS office applications, chrome, adobe reader) does the trick.. just find out the troubling application - which is specific to each case. 

My case - Clean windows install has no problem. MS support swapped the surface, new one has the same problem. Intel came up with no solution. Once applications are installed problem reappeared within a week. No problems since 1 month after disabling hardware acceleration in excel/outlook.

Additionally, this is a known problem to MS - just that we're facing in their hardware with latest windows makes more annoying..

The resolution by MS team – that applies to Win server 2008 and Vista – is Event ID 4101 — Display Driver Timeout Detection and Recovery

Event ID 4101 — Display Driver Timeout Detection and Recovery | Microsoft Docs

Hi Noel_F,

Glad to hear that im not the only one experiencing this issues. Like i mentioned it affect all latest intel surface products in my organisation.

The other thing i have recently noticed and something to look out for - when the issue happens the thumbnail app preview on the desktop taskbar activates without any hovering over the taskbar app icon.  I'm going to see if switching to "best performance" appearance solves this issue and gives a clue to the root cause of the issue.

Hi Janette,

Thanks for reaching out. In answer to your questions:

• Can you take a video to show what happens and upload it? - The issue is too infrequent or short to take a video. Essentially when it does happen the screen blanks for 1 sec and then returns back to normal. It could be days before the next time it happens. The error 4101 is always present when this happens.
• When you said you reinstalled device, is it the driver? - From device manager I have uninstalled device/reinstall(update) like this:

• Can you open the Device Manager and make it show on your screen so you can observe your device? If ever the display blanking happens, do you see a yellow bang on the driver before it shuts off? - As discussed, the issue is too infrequent for me to practically do that.
• The error you mentioned has something to do with the graphics system. Does it happen on any activity with your device? - Im assuming that its a graphic issue due to the event log error. Nothing unusual when it happens - no gaming, application stress - just basic work i.e. outlook, word .

**Regarding your "**steps to troubleshoot the issue." - I will take a look at these and post back my results

Thanks