Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Anonymous
2020-03-11T18:20:46+00:00

Hi Everyone,

Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3? 

Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy. 

Not had the laptop that long so not sure if updating to the latest surface firmware is the cause. 

Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers. 

Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2020-08-17T18:08:44+00:00

    I had already installed 2004 on my SL3 before. I think I had to uninstall Skype for it to show up or something ridiculous like that. Unfortunately, it didn't solve anything for me. After a few hours it went straight back to before.

    I think it's safe to say at this stage that this is a hardware problem. If it was a driver issue, it would affect much more users. It took them 2 days, after I sent in mine, to offer me a substitute. Luckily, I claimed a full refund via my retailer. In conversations with staff, I was told, unsurprisingly, that they had quite soe problems with returns and warranty claims for the SL3 and the Surface line in general.

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  2. Anonymous
    2020-08-17T14:44:57+00:00

    I may have spoken too soon, just got one crash on the Alt-Tab PLUS I'm getting some intermitting black bars in Outlook while screen is drawing... much better but not 100% yet

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  3. Anonymous
    2020-08-17T14:14:50+00:00

    I have the same experience now. Looks promising!

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  4. Anonymous
    2020-08-17T14:02:48+00:00

    wow, great, thanks for the update...hopeful this will be solved!

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  5. Anonymous
    2020-08-03T20:12:32+00:00

    Well, mainly because surface support immediately told me to exchange my device after reset, and reinstalling from USB image with latest drivers didn't work. They in fact exchanged my device, so it's likely that it was a problem with my device. 

    I did some research and this problem can be either hardware or software related. 

    I also liked this laptop a lot. Apart from being worried whether the screen cracked, every time I opened it, it was great. 

    There are people on here that had this problem for more than 6 months, so good luck getting this solved quickly.

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