Surface Pro keeps going to sleep every 1-2 minutes of being idle

Anonymous
2013-04-14T03:29:09+00:00

Love the idea behind the Surface Pro, but been having software and hardware issues lately. One of the software issues I've been experiencing is that when my Surface Pro first goes to sleep after a restart and I wake it up, it then begins going into sleep mode every like 1-2 minutes of being idle. I noticed this when reading some news on the internet.

I double checked my power options I have my current power plan (based off Balanced) set to put my Surface Pro to sleep (while plugged in) after 30 minutes of being idle!

Anyone know what's causing this problem? Is this another OS bug in Windows Ei8ht? I've avoided contacting the Surface support team cause every time I've contacted them about technical problems like this, their only solution is to perform a system refresh.

Surface | Surface Pro | Install and update

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Anonymous
2014-09-12T04:37:53+00:00

go to desktop mode, go to screen saver, if it says blank, 1 minute, change it to none. it fixed mine SP3, Same issue.

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  1. Anonymous
    2013-05-03T14:07:01+00:00

    Is the Surface Pro added or used within a domain at all? Is it connecting to a wireless network within a domain?

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  2. Anonymous
    2013-05-03T18:03:09+00:00

    not to my knowledge.  Microsoft suggest i restore windows and wipe the computer clean and i would really rather not.

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  3. Anonymous
    2013-05-03T18:10:24+00:00

    Yes, my surface is added to a domain and using a wireless network within that domain...as far as I know, group policy isnt the culprit

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  4. Anonymous
    2013-05-03T21:42:08+00:00

    Thank you daov for the gpedit.msc suggestion.  I changed the value to 99999 to prevent logoff completely and set the timer.  It now lasts 15 minutes.  Better than 2, but not acceptable for areas on the floor that require quick access to the device.

    This is with custom power settings set to never and device removed from domain GPO bucket.

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