Surface Pro keeps going to sleep every 1-2 minutes of being idle

Anonymous
2013-04-14T03:29:09+00:00

Love the idea behind the Surface Pro, but been having software and hardware issues lately. One of the software issues I've been experiencing is that when my Surface Pro first goes to sleep after a restart and I wake it up, it then begins going into sleep mode every like 1-2 minutes of being idle. I noticed this when reading some news on the internet.

I double checked my power options I have my current power plan (based off Balanced) set to put my Surface Pro to sleep (while plugged in) after 30 minutes of being idle!

Anyone know what's causing this problem? Is this another OS bug in Windows Ei8ht? I've avoided contacting the Surface support team cause every time I've contacted them about technical problems like this, their only solution is to perform a system refresh.

Surface | Surface Pro | Install and update

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Anonymous
2014-09-12T04:37:53+00:00

go to desktop mode, go to screen saver, if it says blank, 1 minute, change it to none. it fixed mine SP3, Same issue.

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  1. Anonymous
    2013-04-16T23:12:03+00:00

    Greetings MrElectrifyer,

    Sorry to hear that it's not working. Have you tried creating your own Power plan?

    1. Open the Desktop App.
    2. Click on the Battery icon.
    3. Click on More power options.
    4. Click on Create a power plan.

    Follow the prompts and see if you still experience the same issue with a custom made power plan.

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  2. Anonymous
    2013-04-18T21:17:42+00:00

    I have tried all of the above including the "custom" power plan.  Regardless of unplugging, restarting or whether on battery or plugged in.... the Surface Pro goes to sleep after 2 - 3 minutes.

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  3. Anonymous
    2013-04-18T21:30:06+00:00

    I too have tried creating my own power plan, it still result in the same problem until I restart my Surface Pro. After which, it behaves itself until I put it to sleep again.

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  4. Anonymous
    2013-04-19T21:06:10+00:00

    Greetings,

    Are you using a Microsoft account, or a Local account, as your User account on the Surface?

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