Surface Pro keeps going to sleep every 1-2 minutes of being idle

Anonymous
2013-04-14T03:29:09+00:00

Love the idea behind the Surface Pro, but been having software and hardware issues lately. One of the software issues I've been experiencing is that when my Surface Pro first goes to sleep after a restart and I wake it up, it then begins going into sleep mode every like 1-2 minutes of being idle. I noticed this when reading some news on the internet.

I double checked my power options I have my current power plan (based off Balanced) set to put my Surface Pro to sleep (while plugged in) after 30 minutes of being idle!

Anyone know what's causing this problem? Is this another OS bug in Windows Ei8ht? I've avoided contacting the Surface support team cause every time I've contacted them about technical problems like this, their only solution is to perform a system refresh.

Surface | Surface Pro | Install and update

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Anonymous
2014-09-12T04:37:53+00:00

go to desktop mode, go to screen saver, if it says blank, 1 minute, change it to none. it fixed mine SP3, Same issue.

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  1. Anonymous
    2017-03-16T21:34:02+00:00

    I think it has to do with the light in the room. If I have the lights dimmed, my SP4 screen slowly starts to dim and then it goes to sleep/hibernate/turns off.

    I can't figure out how to stop that from happening.

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  2. Anonymous
    2017-03-17T05:31:49+00:00

    I think it has to do with the light in the room. If I have the lights dimmed, my SP4 screen slowly starts to dim and then it goes to sleep/hibernate/turns off.

    I can't figure out how to stop that from happening. 

    Hi Essie,

    Your device has its default power settings that you may need to tinker depending on how you utilize it. For the issue that you're experiencing, it is best to change or customize the power plan on your device, here's how:

    • Go to Control Panel and select Power Options.
    • Under Choose or customize a power plan, by default, it is set to Balanced.
    • Click on Change plan settings, then choose the sleep and display settings that you want your computer to use.
    • You may also click on Change advanced power settings and expand the Display tree to specifically change the display setting that will reflect on how you want your device to manage its power.
    • For a more personalized setting, you may also select on Create a power plan.

    Regards.

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