Surface Pro keeps going to sleep every 1-2 minutes of being idle

Anonymous
2013-04-14T03:29:09+00:00

Love the idea behind the Surface Pro, but been having software and hardware issues lately. One of the software issues I've been experiencing is that when my Surface Pro first goes to sleep after a restart and I wake it up, it then begins going into sleep mode every like 1-2 minutes of being idle. I noticed this when reading some news on the internet.

I double checked my power options I have my current power plan (based off Balanced) set to put my Surface Pro to sleep (while plugged in) after 30 minutes of being idle!

Anyone know what's causing this problem? Is this another OS bug in Windows Ei8ht? I've avoided contacting the Surface support team cause every time I've contacted them about technical problems like this, their only solution is to perform a system refresh.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-09-12T04:37:53+00:00

go to desktop mode, go to screen saver, if it says blank, 1 minute, change it to none. it fixed mine SP3, Same issue.

Was this answer helpful?

50+ people found this answer helpful.
0 comments

66 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-01-17T23:24:44+00:00

    So nothing I tried worked and this was giving me the heebie jeebies having to login so often so I have a temporary workaround for those struggling with the problem. Just play a video clip on repeat with the sound in the media player muted and the window minimised. It works a treat for me and not I can get on with my work until a real fix comes along.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-03-18T09:44:37+00:00

    Is there already a fix found for this?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-06-25T21:52:18+00:00

    My surface pro 2 keeps going to sleep every 1-2 minutes. I checked my settings for this and the problem still persists. I work on my computer daily but I am in no way a computer genius- therefore I am trying to find a safe download to correct this as the explanations I have read are apparently only understood if your a "computer programmer. :). I am not sure how to create files In the system etc. please help

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-07-31T13:10:46+00:00

    My surface pro 2 keeps going to sleep every 1-2 minutes. I checked my settings for this and the problem still persists. I work on my computer daily but I am in no way a computer genius- therefore I am trying to find a safe download to correct this as the explanations I have read are apparently only understood if your a "computer programmer. :). I am not sure how to create files In the system etc. please help 

    Try restoring all your power plans to default settings, the link is pretty clear when you go to change settings of the power plans, this fixed it for me, however my computer wouldn't go to sleep but it would hibernate but that was because I changed all my "sleep" settings to "hibernate" settings. But ya let me know if that works for you too because it was super annoying for me... and just in case the problem comes back.

    Was this answer helpful?

    0 comments