Surface Pro keeps going to sleep every 1-2 minutes of being idle

Anonymous
2013-04-14T03:29:09+00:00

Love the idea behind the Surface Pro, but been having software and hardware issues lately. One of the software issues I've been experiencing is that when my Surface Pro first goes to sleep after a restart and I wake it up, it then begins going into sleep mode every like 1-2 minutes of being idle. I noticed this when reading some news on the internet.

I double checked my power options I have my current power plan (based off Balanced) set to put my Surface Pro to sleep (while plugged in) after 30 minutes of being idle!

Anyone know what's causing this problem? Is this another OS bug in Windows Ei8ht? I've avoided contacting the Surface support team cause every time I've contacted them about technical problems like this, their only solution is to perform a system refresh.

Surface | Surface Pro | Install and update

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Anonymous
2014-09-12T04:37:53+00:00

go to desktop mode, go to screen saver, if it says blank, 1 minute, change it to none. it fixed mine SP3, Same issue.

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  1. Anonymous
    2013-08-26T13:43:33+00:00

    That is actually a report lifted from this thread and states specifically that resetting security policy can fix it. And that it is caused by Exchange accounts being synced.

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  2. Anonymous
    2013-08-26T13:38:16+00:00

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  3. Anonymous
    2013-08-26T12:59:13+00:00

    I have used the factory image and my own Windows 8 image and I was able to fix the issue every time by resetting the security policy. So if it is a Windows 8 bug, then I am not experiencing it on my Surface Pro, my Windows 8 laptops (2) and my Windows 8 desktop. The only time I experience this is if I sync my work  Exchange account to any of my Windows 8 computers. I have specifically asked those running the Exchange farm at my workplace and they state directly that yes, they enforce that policy.

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  4. Anonymous
    2013-08-25T00:57:21+00:00

    It appears this is actually a Windows 8 bug, nothing to do with email clients or any group/security policy. After dumping the factory image of my surface Pro, configuring some computer properties and installing just the following third party software (no Windows Updates installed yet), I then modified the balanced power plan to my needs and the problem returned :|

    • WinRAR, UltraISO, HJSplit, EaseUS Partition Master, NotePad++, plist Editor for Windows, Dexpot and BatteryBar Pro

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