Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-09-23T17:52:38+00:00

    Thanks Barb.

    Now I should find the cause of the BT issue. I have used a third party software to manage windows setting. It has changed something to the system before I deleted it. After that I found the BT issue and also pro3 sleeping issue as. I recovered the system today and the problems gone.

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  2. Anonymous
    2014-09-24T01:36:45+00:00

    I have spend nearly one hour chatting with the customer service. I have give him the link of this thread. He said he will inform the team to review this problem, and he promised that a fix will come (but who knows when), as for now, the workaround is to reset to previous version of the firmware. I guess if rolling back the driver version won't work, we are left with the only solution to reset the system totally, that will be too painful to do.

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  3. Anonymous
    2014-09-24T01:43:49+00:00

    Thanks for opening up a service ticket.

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  4. Anonymous
    2014-09-24T03:15:39+00:00

    I opened up a support ticket w/ Logitech as well. 

    I'm guessing a good portion of this falls on Logitech's hands. Their DiNovo Edge (Bluetooth KB) works perfectly fine w/ my SP3. So I'm sure some of this is the firmware from Microsoft, but the other part is how it's playing w/ SetPoint on the K810.

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