Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-09-19T18:17:50+00:00

    On Fri, 19 Sep 2014 16:17:31 +0000, Clare_Hs wrote:

    >>Surface Pro 3 - September 2014.zip

    Clare, Microsoft needs to make the OLDER driver available for these users. It is

    the September drive that apparently created the issue. Please arrange for the

    older Marvell WiFi and BT drivers to be posted.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  2. Anonymous
    2014-09-20T03:05:47+00:00

    Hi there. 

    I just wanted to contribute that I am also experiencing problems identical to those of the other users here. It's a bit frustrating, and I'm hoping i don't have to ditch my new $80 keyboard. please let us know if you can find a fix. Thank you.

    Ben

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  3. Anonymous
    2014-09-20T11:21:12+00:00

    On Sat, 20 Sep 2014 03:05:47 +0000, Ben_42 wrote:

    >>I just wanted to contribute that I am also experiencing problems identical to those of the other users here. It's a bit frustrating, and I'm hoping i don't have to ditch my new $80 keyboard. please let us know if you can find a fix. Thank you.

    did you install any software for the keyboard or not?

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  4. Anonymous
    2014-09-20T19:58:09+00:00

    Yes, I did.  I actually just uninstalled it (the logitech software) this morning though, which seems to have corrected the problem.  Odd though.  Thanks for checking in.

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