Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-10-07T14:29:23+00:00

    Things seem better as long as I don't run the Setpoint software.  The caps lock button seems to work.  The same problems exist with Setpoint running, which is a bummer, because I still can't use the extra features on my mouse if I'm using the keyboard.  I wind up exiting Setpoint most of the time so I can use the keyboard without issue, and re-enabling it if I need the extra mouse features.

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  2. Anonymous
    2014-10-07T16:05:55+00:00

    Split from this thread.

    I'll confirm that this happens on my SP3 as well.  I had the Logitech k360 that worked fine, but it took up my on and only USB port. (It also doesn't use Bluetooth.)  In-depth reviews said the Logitch k810 was the best, so I got it despite seeing this post, hoping that it was just a fluke.

    It turns out it's not a fluke at all. Pressing Caps lock messes everything up!  I haven't done any thing with the BT drivers at this point (e.g. I haven't uninstalled the BT driver like CharlieBird says he did.  That doesn't matter since I also can not "roll back" my driver. (My driver properties dialog box looks identical to CharlieBirds.)  I tried looking for new drivers, but Windows claims this is the most up-to-date driver.

    None of what the MS forum moderator suggested helps.

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  3. Anonymous
    2014-10-09T01:58:29+00:00

    No luck for my Surface Pro 3 and Razer Orochi BT mouse after the update. Still significant performance decrease than before Sep 9 update.

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  4. Anonymous
    2014-10-12T03:36:59+00:00

    Add me as another sufferer for this problem.

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