Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-10-07T09:28:20+00:00

    Even after the update of the drivers I'm still having problems with the Logitech K8 10 keyboard

    Same here. It it even seem worse. I cant pair it. I only get the message "That didn't work - try again... etc."

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  2. Anonymous
    2014-10-07T11:06:42+00:00

    I see no difference at all after this update.

    Setpoint still goes crazy if you install it. Without it the keyboard works the way it did as described in my post above - which is unsatisfying!

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  3. Anonymous
    2014-10-07T13:58:00+00:00

    My K810 keyboard is working much better.  I can actually use the caps lock key now.  I don't use the SetPoint software.

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  4. Anonymous
    2014-10-07T13:58:41+00:00

    Scratch this comment.  I'm still having the same issues. :(

    My K810 keyboard is working much better.  I can actually use the caps lock key now.  I don't use the SetPoint software.

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