Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-09-12T20:15:11+00:00

    I have a weird Bluetooth issues popping up since I installed the September 2014 patches. On my Bluetooth keyboard when I press the Caps Lock key it enables and then my keyboard looses connection to the Surface Pro 3.  Every time I try to turn it off the keyboard looses connection to the SP3. 

    Another issue appeared which might be related or unrelated.  When I enter passwords on the SP3 I keep getting warning messages about the Caps Lock being on.  Even when it's not turned on.

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  2. Anonymous
    2014-09-12T20:41:39+00:00

    I have a weird Bluetooth issues popping up since I installed the September 2014 patches. On my Bluetooth keyboard when I press the Caps Lock key it enables and then my keyboard looses connection to the Surface Pro 3.  Every time I try to turn it off the keyboard looses connection to the SP3. 

    Another issue appeared which might be related or unrelated.  When I enter passwords on the SP3 I keep getting warning messages about the Caps Lock being on.  Even when it's not turned on.

    Which exact keyboard?

    If you open device manager and roll back the Marvell Avastar bluetooth driver does the issue disappear?

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  3. Anonymous
    2014-09-12T20:44:21+00:00

    It's a Logitech K810 keyboard.  I'll try rolling it back.

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  4. Anonymous
    2014-09-16T01:08:54+00:00

    Hi CharlieBird,

    Thank you for bringing this question to us on the community. I understand you are having issues connecting your Logitech K810 Bluetooth keyboard to your Pro 3, correct?

    Could you tell us more details:

    • Have you checked Windows Compatibility Center? You might have to install a new update for your keyboard.
    • When you go to Desktop>Charms>Settings>Control Panel>Windows Update>View Update history, do you see any failed recent updates?

    I will suggest the following solutions:

    Please reply back and let us know what's happening.

    Kind Regards,

    Clare

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