Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

Was this answer helpful?

0 comments

73 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-10-07T09:28:20+00:00

    Even after the update of the drivers I'm still having problems with the Logitech K8 10 keyboard

    Same here. It it even seem worse. I cant pair it. I only get the message "That didn't work - try again... etc."

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-10-07T03:24:03+00:00

    Even after the update of the drivers I'm still having problems with the Logitech K8 10 keyboard

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-10-07T01:57:41+00:00

    Nevermind, still having issues after installing SetPoint. Uninstalled and back to normal. Caps button still causing issues. Can anyone confirm similar issues?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-10-07T01:50:57+00:00

    Confirming that the 10/6/2014 System Hardware Update also fixed my K810 issues as well.

    Thanks, Microsoft!

    Was this answer helpful?

    0 comments