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Hi there,
There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).
http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/
Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.
Looking into the event log for Administrative events, I see this:
Bluetooth HID device either went out of range or became unresponsive.
I also see another event within seconds that says this:
Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'
All of this appears to be an issue with the driver and/or firmware.
Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.
Anyone?
-Steve
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore. You may want to installed it.
You want to give a try. So far, no issues encountered. Hoping it stays that way. ;-)
Hope this helps!
That might be my fault. I completely uninstalled the Bluetooth driver and let Windows update reinstall it. On other forums I've heard of other people having the same issues with Surface Pro 3 and Logitech K810 keyboards and the latest firmware updates. I'm not eager to roll my whole machine back since I haven't had good luck with the process. I found the following error messages in the event logs:
I don't see a rollback option. I've tried the basic troubleshooting sets.
- Unpaired and re-paired the keyboard.
- Tried the keyboard on another device and it worked perfectly
- Turned keyboard off and on
- Rebooted by Surface Pro 3 multiple times
My keyboard is also losing connection to my Surface Pro 3 several times a day.
That's strange. I see the roll back option on my SP3. Did you install any software from Logitech for that keyboard?
Microsoft removed older versions of the BT driver from the Surface driver download page, unfortunately. I'm wondering if you could do a system restore to a point before you applied the September patches and see if the issue is fixed. (Those updates will install again unless you change your Windows Update settings).
I don't see a rollback option. I've tried the basic troubleshooting sets.
My keyboard is also losing connection to my Surface Pro 3 several times a day.
On Fri, 12 Sep 2014 20:44:21 +0000, CharlieBird wrote:
>>I'll try rolling it back.
what happened when you rolled back the driver?
__________________________________________________________________________________________________
Barb
Windows Entertainment and Connected Home MVP
My Blog - http://digitalmediaphile.com/
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