Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-09-20T20:57:46+00:00

    Uninstalling SetPoint (Logitech driver software) seems to be working for me, too, but it's a poor solution, as it means I no longer have access to the settings it enabled, namely using the function keys without using the FN button.

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  2. Anonymous
    2014-09-20T19:58:09+00:00

    Yes, I did.  I actually just uninstalled it (the logitech software) this morning though, which seems to have corrected the problem.  Odd though.  Thanks for checking in.

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  3. Anonymous
    2014-09-20T11:21:12+00:00

    On Sat, 20 Sep 2014 03:05:47 +0000, Ben_42 wrote:

    >>I just wanted to contribute that I am also experiencing problems identical to those of the other users here. It's a bit frustrating, and I'm hoping i don't have to ditch my new $80 keyboard. please let us know if you can find a fix. Thank you.

    did you install any software for the keyboard or not?

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  4. Anonymous
    2014-09-20T03:05:47+00:00

    Hi there. 

    I just wanted to contribute that I am also experiencing problems identical to those of the other users here. It's a bit frustrating, and I'm hoping i don't have to ditch my new $80 keyboard. please let us know if you can find a fix. Thank you.

    Ben

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