Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-09-22T12:31:28+00:00

    I'm getting the same error 'Bluetooth HID device  either went out of range or became unresponsive.'

    I'm using a Microsoft Wedge mouse and Jabra headset on Surface Pro 3. It's very annoying all bluetooth devices are disconnecting every few minutes. :(

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  2. Anonymous
    2014-09-22T04:01:52+00:00

    Hi Steve,

    I have the exact same issue.

    Here's what I learned:

    • Connected the K810 to Surface 3 Pro -> Same Problem with not connecing/disconnecting/driver error
    • Deinstalled Setpoint Software on Surface Pro 3 -> Connection established, Capslock results in weird disconnecting behaviour - only tested for 10 Minutes but anything else seems to be stable
    • Connected the K810 to my Windows 8.1 Desktop PC with ASUS Bluetooth and Setpoint installed (works just fine)
    • Disabled Capslock ability and changed the F#-Keys behaviour in Setpoint on that PC
    • Reconnected it to Surface 3 Pro -> Suddenly Capslock works as it should and the keyboard stays connected (so far. I only tested that for an hour or so)

    Hope this might help. It seems that the new Surface Bluetooth driver and the Setpoint Software interfere with each other. I have not yet reinstalled Setpoint on the Surface 3 Pro. I suppose the problem will come back as soon as you do so I stick with it until either Microsoft fixes Bluetooth or Logitech fixes Setpoint.

    Cheers,

    c6ke

    I had essentially the same experience.  

    With Setpoint software active- rapid connect/disconnect cycles.  If it disconnects when a key is being pressed, that key keeps repeating until it reconnects... really annoying.

    If I exit the Setpoint software, it disconnects far less frequently, but still often enough to be annoying.  The problem is, I also have a Logitech mouse, so if disable Setpoint, all my extra mouse buttons become useless.  "Keyboard" used to show up in Setpoint, but it no longer does.

    thanks,

    TjD72

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  3. Anonymous
    2014-09-21T02:57:52+00:00

    I can confirm that uninstalling the SetPoint software does allow the K810 to function...but the caps lock causes things to go haywire.

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  4. Anonymous
    2014-09-20T20:57:46+00:00

    Uninstalling SetPoint (Logitech driver software) seems to be working for me, too, but it's a poor solution, as it means I no longer have access to the settings it enabled, namely using the function keys without using the FN button.

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