Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-09-17T15:32:11+00:00

    On Wed, 17 Sep 2014 14:52:37 +0000, LookitsPuck wrote:

    >>All of this appears to be an issue with the driver and/or firmware.

    if you go into Device Manager and select the Marvell Bluetooth adapter,

    properties and roll the driver back, does this problem disappear?

    There are a couple of threads in this Forum as well about this particular

    keyboard. The info with the MS Sculpt keyboard is new, though.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  2. Anonymous
    2014-09-17T15:00:01+00:00

    Also, I just tried this on my wife's Macbook running Windows 7 and the Logitech K810 pairs and works perfectly. This has to be something w/ the Surface Pro 3...and has to be a firmware/driver issue because prior to 9/9 it worked perfectly.

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  3. Anonymous
    2014-09-16T19:34:04+00:00

    Well, if you deleted the driver, you would not see a selectable rollback option.

    Third party sites like Softpedia might have older bits for download. I can't vouch for their authenticity or if they include unwanted malware. Your only safe choices are system restore, refresh/reset, or trying a different brand/model BT keyboard

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  4. Anonymous
    2014-09-16T18:39:48+00:00

    That might be my fault.  I completely uninstalled the Bluetooth driver and let Windows update reinstall it.    On other forums I've heard of other people having the same issues with Surface Pro 3 and Logitech K810 keyboards and the latest firmware updates.   I'm not eager to roll my whole machine back since I haven't had good luck with the process.  I found the following error messages in the event logs:

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