Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-11-04T09:32:56+00:00

    The keyboard works but when i turn it off and back on again, it goes into the error loop. As well when opening the settings the window keyboard settings window doesn't open right away, and flashes on and off. I would say this issue is not solved. Uninstalling the drivers solves my problems.

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  2. Anonymous
    2014-10-29T18:51:06+00:00

    seems to be working for me now too. finally....

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  3. Anonymous
    2014-10-29T05:49:05+00:00

    That's great news. I'd almost given up on a fix!

    Will test out later this evening. Many thanks for all the updates

    Peter

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  4. Anonymous
    2014-10-29T05:35:01+00:00

    Thank you very much for the reply. I have installed the update and confirmed that it does work better than before. However, when I tried to change the settings (Key customization) in SetPoint and clicked Apply, the connection has dropped. But as long as you don't change settings there, I haven't find other abnormal behaviors so far. The caps lock key will not drop the connection anymore. Anyway, it is a usable keyboard now.

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