Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-10-29T05:17:30+00:00

    I feel like the boy who cried "fixed" on this one. :)

    Shortly after the last install, my keyboard did go haywire and insane on me again; I've been using it on my other laptop but had no luck on my Surface Pro 3.

    However, I just installed today's 10/28/2014 firmware update.

    What I notice:

    • Been using my Logitech K810 keyboard consistently without any connection drop since the patch.
    • My networking on my 802.11ac wireless network, while not giving me the expected bandwidth, has not given me an error about detecting proxies since the patch, and has stayed connected.
    • Everything appears to be running smoothly; I can even play the latest Civ smoothly on my Surface!

    Yep, this feels like a fix so far to me.  Let's hope I don't jinx it by talking nice to it this time.

    Hope it helps everyone!!

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  2. Anonymous
    2014-10-27T03:47:41+00:00

    It seems that everyone has given up on this issue. But very oddly, today I tried to pair my K810 to the Surface, it sort of works. At least much better than how it previously behaves, it can maintain the connection even with SetPoint running. SetPoint can actually detect the keyboard, showing the battery status. But if I tried to change the settings inside SetPoint, the connection will get lost. Caps Lock key still disconnects the keyboard. Switching software will disconnect the keyboard as well. So as long as you stay in one typing window and leave the Caps Lock key alone, the keyboard is usable. You have to wait for it to connect if you change from Word and browser though. Still very annoying.

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  3. Anonymous
    2014-10-17T19:41:02+00:00

    I'm having this problem as well.  The 10/6 Hardware update didn't help.

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  4. Anonymous
    2014-10-16T15:14:31+00:00

    Add me to the list of sufferers.

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