Logitech K810 and new Surface Pro 3 firmware update not playing nicely Bluetooth Problem

Anonymous
2014-09-17T14:52:37+00:00

Hi there,

There's an active discussion over on the Surface forums regarding the 9/9/2014 firmware update causing Bluetooth issues, primarily w/ the K810 (but I'd imagine this could be w/ other BT keyboards as well).

http://www.surfaceforums.net/threads/logitech-k810-keyboard-and-9-9-14-firmware-update.11391/

Prior to this firmware update I was able to use my Logitech K810 without issue with my Surface Pro 3. However, now it just goes into a connect/reconnect loop. I'll see "driver error" briefly. And then it'll try connecting again.

Looking into the event log for Administrative events, I see this:

Bluetooth HID device  either went out of range or became unresponsive.

I also see another event within seconds that says this:

Metadata staging failed, result={66F5F5A4-2104-53C0-BCDF-9DD1AF9AE33F} for container '0x80070490'

All of this appears to be an issue with the driver and/or firmware.

Furthermore, the keyboard works when pairing (typing in the keycode), but immediately after pairing it fails. So there is certainly something wrong and I don't believe it's the keyboard.

Anyone?

-Steve

Surface | Surface Pro | Network

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Anonymous
2014-10-06T18:36:55+00:00

Hi all, I just installed the 10/6/2014 System Hardware Update this morning and appear to be having no issues with my Logitech Keyboard anymore.  You may want to installed it.

You want to give a try.  So far, no issues encountered.  Hoping it stays that way.  ;-)

Hope this helps!

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  1. Anonymous
    2014-10-15T16:34:41+00:00

    Same problems here!! Any progress on this issue?

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  2. Anonymous
    2014-10-15T00:13:47+00:00

    I have a weird Bluetooth issues popping up since I installed the September 2014 patches. On my Bluetooth keyboard when I press the Caps Lock key it enables and then my keyboard looses connection to the Surface Pro 3.  Every time I try to turn it off the keyboard looses connection to the SP3. 

    Another issue appeared which might be related or unrelated.  When I enter passwords on the SP3 I keep getting warning messages about the Caps Lock being on.  Even when it's not turned on.

    Exact same issue, same keyboard. Was working fine before September "New bugs tuesday".

    Still not working, losing connection when hitting caps lock.

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  3. Anonymous
    2014-10-13T17:54:02+00:00

    Same here! So frustrating. Any progress?

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  4. Anonymous
    2014-10-13T02:03:51+00:00

    Now I'm pretty sure the September 9th driver for Marvell Bluetooth Adapter is problematic with my Razer Orochi 2013 mouse: I bought a Asus BT400 adapter and plugged it on my Surface Pro 3, disabled the Marvell one and paired my mouse to the Asus adapter. Guess what? The mouse becomes as smooth as before the Sep 9th firmware update. So it is clearly problematic!

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