Microsoft Surface Laptop 3 Constantly Disconnects from WiFi (Other Devices are Fine)

Anonymous
2020-04-03T20:46:07+00:00

Anyone else have this issue? It is so frustrating and I know the wifi is fine because my phone and my old macbook have never had issues with the Wifi but this happens to my Surface almost everyday. Thanks in advance.

[Moderator Edit: Moved from Windows \ Windows 10 \ Network & Internet**]**

Surface | Surface Laptop | Network

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Anonymous
2020-04-06T20:19:28+00:00

Hi josiefeenie,

Thank you for reaching out to Microsoft Community.

The latest drivers resolve issues with Wi-Fi connection throughput and improves stability. For more info, please view the Surface Laptop 3 update history. To download and install the latest drivers go to Settings > Update & Security > Windows Update > Check for updates.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  1. Anonymous
    2020-11-12T18:18:13+00:00

    the issue was resolved but after the latest windows update it came back.

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  2. Anonymous
    2020-11-12T12:40:48+00:00

    Thank you! 

    I had the same problem and your solution works!

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  3. Anonymous
    2020-10-14T00:56:29+00:00

    I've had this same problem since I got my Surface Laptop 3 in spring. I was only able to fix this problem by downloading Intel Driver and Support Assistant and updating my wifi driver. But, after 10 days of my laptop finally working and my zoom calls no longer dropping, my wifi driver has decided to stop working again. I checked to see if there was a new update through Intel, but didn't see anything. Has anyone else had this problem after seemingly fixing it with Intel Driver and Support Assistant?

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  4. Anonymous
    2020-10-04T17:57:47+00:00

    I have this same issue.  This fix did not work. Geek Squad remote didn’t help either. Im now at best buy trying to get support. This has been so frusterating. Is Microft doing anything to resokve this issue?

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