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Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem. The battery charger supplied with my Surface Book 2 less than 6 months ago only seems to work when the battery is below 10% and even then it sometimes has to be plugged into the mains several times. I have checked the mains socket. There is a USB port on the charger for charging other devices and that only works when the laptop charger is on. Once charging it stays on until disconnected. Then I have to run the batteries right down before I can recharge them again.
WTF MICROSOFT
How do you make an already crappy device even worse?
My SB2 stopped charging this week. Power light on the cable end lights up but my SB2 refuses to charge. I undocked the screen from the base and tried plugging in the power to the screen directly and it will not even charge that way.
I did find my cell phone USB-C charger does work but it can't keep up. So now I have to power off in the middle of the day and plug my cell phone charger into my computer and let it sit for hours to charge.
Seriously WTF?! Does anyone at Microsoft test their own hardware running their own software? This is one of many ridiculous issues. Of course Microsoft won't acknowledge it and we probably won't see a fix for months, if ever.
I am ordering a Lenovo now. I don't know why I even gave Microsoft a chance. I have friends that work there that had the SB and told me to stay away but I did not listen. Lenovo never let me down and they respond to support requests, investigate, put together fixes, instead of Microsoft who will say lets waste your time and swap into a replacement (that will have the same problem of course)a.
/Rant over.
Well I took mine back 3 months ago for the power issues which went down hill very fast and the computer wouldnt charge or even power up and thanks to Best Buys manager from Coon Rapids MN he swapped it out with a new one even though it was just out of the warranty to take back 1-1/2 month out.
Since then I have not had issues with charging, etc., however, I do have an issue where when I close it and take it somewhere when I try to power it up it 1/2 of the time I have to press the un-dock button first and when it clicks for releasing I can then press the power button and it powers up, weird something is wrong but its a minor nuisance as long as it keeps working!
I wish MS would reach out more to their core customers that are having issues to help them solve them as I purchase a lot of stuff from them surface pro3/4, SB2, etc. BTW--if MS tech support is reading this if you have any suggestions on what I could try to fix this I would appreciate a reply.
******@yahoo.com
So now my Surface Dock is able to charge my Surface Book 2 but there is a warning icon on my power/battery with nothing saying what the warning is. So either I have a faulty AC adapter, faulty battery, or something is amiss but no indication as to what.
Does anyone have a fix for this yet?
