Surface book 2 not charging

Anonymous
2018-03-03T06:00:42+00:00

Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-08-28T02:48:07+00:00

    Apparently, since the Book 3 has come out, Microsoft doesn't sell the original Book 2 chargers anymore, so now we have to get it off of someone that is sponsored by Microsoft and is compatible with the model.

    Have to say, there are no shortages of 102 watt surface chargers available from Amazon and elsewhere that are less than half the price of the official Microsoft one and they are just as reliable. I've had Microsoft chargers fail as often as the cheap ones.

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  2. Anonymous
    2020-10-15T04:20:04+00:00

    I AM STUCK FOR 2 WEEKS WITH MY LAPTOP. ONLINE I CANT FIND HELP. CASE OPENED TWO WEEKS AGO, BUT NO SOLUTION TO MY MICROSOFT 10 SURFACE BOOK 2. CAN SOMEONE HELP WHERE TO GET THIS COMPUTER REPAIRED? I AM SO DISSAPOINTED WITH MICROSOFT. WHERE DO I SHIP THE COMPUTER. PLEASE IS THERE ANYONE WHO CAN HELP ME PLEASE.

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  3. Anonymous
    2020-10-29T15:48:17+00:00

    Looks like you would need to use a different charger so we can isolate the issue. You can also visit the nearest local Microsoft Store for them to personally check your Surface Book 2. If you are located in the United States, you can set an appointment here. Should you need to contact support, you can get in touch with the Answer Desk team or our Global Customer Service team.

    Regards.

    All stores are closed due to Covid 19. Now what? Please reply.

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  4. Anonymous
    2020-10-29T18:53:13+00:00

    I narrowed it down to the connection  - seems like the magnetic port on the surface itself is flimsy at best. Sometimes just a slight nudge or tap on my desk will disconnect it. So my $2000 laptop is at the mercy of a 50 cent part. Would much rather have an old school adapter connection than this garbage. Appalling design choice for such a critical part of a laptop and classic example of Msft's desperate attempts to be cool, when what we really want - and have a right to expect - is RELIABILITY.

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  5. Anonymous
    2020-12-17T01:23:46+00:00

    I have the same experience with surface laptop 2 : liquid damage and no charging with different charger. However,  I have tried to open the keyboard pad and pour 99% isopropyl alcohol to the whole board especially the charging port and shake it. I dried it with a room fan for few  hours and after it dried, it charged completely fine. But then I experience touchscreen bubble and I have to disable touchscreen,  may be you just only need to soak the charging port in  99% isopropyl alcohol .

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