Surface book 2 not charging

Anonymous
2018-03-03T06:00:42+00:00

Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-06-14T16:13:33+00:00

    I haven't had the charging issues either - but I have a chronic problem with external displays not being recognized and I have had the ethernet connectivity issue sporadically. The common culprit seems to be the dock and more specifically the magnetic connector/port. While it's true this could result from a "bad batch", with so many people reporting problems it's way past time for Msft to weigh in with a resolution or at least an acknowledgement of what the core cause is. We shouldn't have to guess.....

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  3. Anonymous
    2020-06-17T23:46:48+00:00

    I'm having similar issues. Surface Book 2 is connected to charger but it does not light up nor charge. Only solution is to reboot. Sometimes I have to do a hard reboot to restore charging. Happened twice in the last three days now. Rebooting solves the problem so I don't think it's a charger issue even though I think the Microsoft branded chargers and every replacement charger I've purchased in the last couple of years suck and die.

    I'm going to install this update after I post this and see if the problem is solved....not holding my breath.

    Surface - System - 1.82.139.0

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  4. Anonymous
    2020-06-22T04:53:35+00:00

    I didnt receive any error message.

    i didnt make any changes in my computer.

    i cant update my compueter because i need 40% battery, which i dont have.

    i did try to shutdown my computer. 

    the charger is new so i that is not the problem it was working yesterday perfectly, i also tried to detach my computer and charge only the screen wich didnt work.

    what do i do?

    Did you try to uninstall and reinstall the battery drivers in device manager?

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  5. Anonymous
    2020-06-22T11:16:33+00:00

    Yes, try that. It did work for me some months back. I did it when I was in laptop mode (screen attached). Hope it works for you.

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