Surface book 2 not charging

Anonymous
2018-03-03T06:00:42+00:00

Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-03-03T22:43:11+00:00

    Hi,

    For us to assist you, can you confirm the following information:

    • Did you receive a specific error code or message?
    • Did you also recently make any change in the setting of your Surface Book 2 like installing new software or attaching new hardware?
    • Have you tried checking for and install the latest update, then reboot your device?
    • Have you also tried to f**orce a shut down and restart** your device?
    • What troubleshooting steps have you tried so far to resolve the issue?

    Regards.

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  2. Anonymous
    2018-03-06T13:35:37+00:00

    I ran the surface diagnostic tool and it did say i might have an issue with the power supply.

    I did not make any changes or installing any new application. I have checked and saw it is in the latest update.

    I did a force shutdown as well but that does not do any improvement.

    I also went on reading other similar problems in the community and tried some of their suggested solutions such as reinstalling the drivers in the battery section of the device manager but that did not help.

    On another note, i noticed my charger gets quite hot while plugged in to a power outlet.

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  3. Anonymous
    2018-03-08T00:21:00+00:00

    Looks like you would need to use a different charger so we can isolate the issue. You can also visit the nearest local Microsoft Store for them to personally check your Surface Book 2. If you are located in the United States, you can set an appointment here. Should you need to contact support, you can get in touch with the Answer Desk team or our Global Customer Service team.

    Regards.

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  4. Anonymous
    2018-06-25T02:11:39+00:00

    i am having the same issue just started out of the blue, the Light on the charger is on. Does anyone have a solution this thing is only 1 month old :((

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  5. Anonymous
    2018-06-25T11:18:04+00:00

    I had the same issue with both the dock and the tablet. I bought a new charger and got damaged after one use. Later on, I came to find that there are some burned pins inside the charging socket of the keyboard dock. Prior to that, I had serious issues with powering up my surface book where I need to detach it almost every time I need  to power it up. Really disappointed with my experience.

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